Refund policy

Vela Avenue Return Policy

Welcome to the Vela Avenue return policy! We want to ensure you are satisfied with your purchase. Below you will find all the information about the return process and refunds.

Returns

• You have the right to return your order within 30 days of receipt.
• Please contact our customer service at service@vela-avenue.com to arrange a return within this period.
• The shipping cost of returning products is the responsibility of the customer, unless the product is defective.
• If the item is defective, we will reimburse the shipping costs for the return.

Refunds

• After receiving and inspecting the returned products, we strive to process the refund within 5 business days.
• The refunded amount will be credited back to the original payment method used.

Return Conditions

• Returns must be in the original packaging with all accessories.
• The product must not have been used and must be returned in the condition it was received.
• Ensure the return shipment is well-packaged to prevent damage during transport.
• For hygiene and safety reasons, certain items such as bras, underwear, swimwear, earrings, and other intimate products are non-returnable and non-refundable.
• *sale items cannot be returned.

Responsibility

• We do not accept responsibility for any delays or damage during the transport of returned items.
• We recommend checking the package within 24 hours of receipt and contacting us immediately if there are any issues.

Contact

If you have any questions about our return policy, please feel free to contact us at service@vela-avenue.com. We will do our best to answer your questions as quickly as possible.

Every piece tells a story — thank you for making Vela Avenue part of yours. From the first sparkle to the final detail, we’re honored to be with you on your journey of self-expression, confidence, and timeless style.