Frequently Asked Questions

We’ve answered the questions we hear most often, so your experience with Vela Avenue feels simple, clear, and effortless.

1. Where do you ship from?

All orders ship from our U.S. fulfillment center. Each piece is carefully inspected and securely packaged before it leaves our facility.

2. How long does shipping take?

Orders placed before 11:00 PM CST are processed the next business day, Monday through Saturday.
Delivery within the United States typically takes 4–8 business days.

Once your order ships, you’ll receive a confirmation email with tracking details.

3. Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders. No minimum required.

4. How can I track my order?

As soon as your order is dispatched, you’ll receive a tracking link via email. You can monitor your delivery status at any time.

5. What is your return policy?

If you’re not completely satisfied, you may return your item within 30 days of delivery.
Simply contact us at support@velaavenue.com, and our team will guide you through the process.

Please note that return shipping costs are the customer’s responsibility unless the item arrives damaged or incorrect.

6. What materials do you use?

We use carefully selected materials including gold-plated finishes, sterling silver, semi-precious stones, and premium alloys. Our focus is on durability, comfort, and timeless design.

7. Is your jewelry hypoallergenic?

Most of our pieces are nickel-free and designed with sensitive skin in mind. If you have specific concerns, feel free to contact us before placing your order.

8. How should I care for my jewelry?

To maintain shine and longevity:
• Avoid direct contact with water, perfumes, and lotions
• Store in a dry pouch or jewelry box
• Gently polish with a soft cloth as needed

9. Do you restock sold-out items?

Some designs are limited release, while others may be restocked. If an item you love is unavailable, contact us and we’ll let you know if it’s returning.

10. How can I contact customer support?

You can reach our team at support@velaavenue.com. We respond within 24 hours, Monday through Saturday.